We hate emailing internet companies as much as you do. Your email will literally go to 6 people (pretty much everyone in the company, including Tyler). It will be read within minutes. You'll get a response within an hour during Eastern business hours (sometimes even in the middle of the night if one of us has insomnia). We take our customer service extremely seriously and we're sure you'll be impressed. For questions regarding your order or any of our products or anything about M. Crow please email: firstname.lastname@example.org
M. CROW offers free ground shipping for all orders within the continental U.S. For international orders, please email email@example.com to receive a shipping quote and order invoice. Orders are shipped the following business day.
RETURNS & EXCHANGES
We only accept returns on unused, non-perishable items within 30 days of purchase. All returns must be in the original packaging. Please email firstname.lastname@example.org if you are unsatisfied with your item and we will fully refund your purchase. If you would like to exchange an item for a different size or finish, please email us; we are quite reasonable and will do what we can to ensure you are happy with your purchase. Any item damaged in shipping will be replaced free of charge. Please contact us within 48 hours of receiving your shipment to report any damage. We pride ourselves on going above and beyond to keep our customers happy.
All M. Crow Jigsaw Puzzle sales are final - because each puzzle is a one-of-a-kind piece, and in order to give all of our collectors a fair shot to purchase from each puzzle release, we are unable to offer returns or exchanges of these items.
M.CROW BRICK & MORTAR STORE HOURS
NEW YORK STORE: 16 Howard St., New York, NY 10013
MON - FRI: 10 am - 6 pm
SAT - SUN: 12 pm - 6 pm
OREGON STORE: 133 Highway 82 Lostine, OR 97857
MON, TUES: CLOSED
WED, THURS: 11 am - 7 pm
FRI, SAT: 11 am - 8 pm
SUN: 11 pm - 7 pm